MONUTRITIONIST(TM) COMPANION - SUPPORT

Help with the MONUTRITIONIST(TM) Companion app. If your question isn't answered below, email info@nutritiona-z.com and we'll reply within two working days.

GETTING STARTED

What is the MONUTRITIONIST(TM) Companion?

A daily wellness and healthy-ageing companion built on The MONUTRITIONIST(TM) Method, from a BANT and CNHC registered Nutritional Therapist. A one-minute morning check-in shapes your day, with small, practical steps for nutrition, gut health, movement, breath and sleep. One good decision at a time.

Who is it for?

Adults aged 18 and over, at any stage of life. You can choose a life phase, from early adulthood to menopause and later life, including harder seasons such as grief, burnout and recovery, so the guidance fits where you are now.

Do I need to read the book first?

No. The app works entirely on its own. The book explains the thinking behind it, if you'd like to go deeper.

Is it a diet app?

No. Nothing is weighed, counted or scored. There are no calories, no macros and no streaks.

Is it medical advice?

No. The app is a wellness companion, not a medical device, and it does not diagnose or treat any condition. If you have a medical condition, are pregnant, or take medication, speak to your GP or a qualified practitioner before making changes.

SUBSCRIPTIONS AND PURCHASES

What's free?

The daily check-in, today's guidance, Keep today simple, the first two weeks of the seven-week sequence, six MicroMoveMents(TM), three breathing practices, the full food library and the MONUTRITIONIST(TM) Plate.

What does the full Companion include?

All 24 MicroMoveMents(TM) and 10 breathing practices, the full seven-week sequence, guidance shaped to your life phase, gut tracking, Signal and Response, weekly patterns, Targeted Support, steps, the daily note and Share a summary.

How much does it cost?

GBP 4.99 a month, GBP 39 a year, or GBP 79 once for lifetime access. Prices may vary slightly by country.

How do I cancel a subscription?

iPhone: Settings > your name > Subscriptions > MONUTRITIONIST Companion > Cancel Subscription.

Android: Google Play app > your profile > Payments and subscriptions > Subscriptions > MONUTRITIONIST Companion > Cancel.

Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

I've changed phones, or reinstalled the app. How do I get my purchase back?

Open the app, go to Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID or Google account you used to buy.

Can I get a refund?

Refunds are handled by Apple or Google, not by us.

iPhone: visit reportaproblem.apple.com

Android: visit play.google.com, open Payments and subscriptions, then Budget and history.

Lifetime access - is that really one payment?

Yes. You pay once and the full Companion stays open for as long as the app is available. It does not renew.

YOUR DATA AND PRIVACY

Where is my information stored?

Only on your phone. There are no accounts and no sign-in, and we never receive what you record.

Will my history move to a new phone?

Your history lives on your phone. Restoring a full phone backup (iCloud or Google) usually brings it across. Restore purchases brings back what you've paid for, but not your history on its own.

How do I delete my information?

Settings > Your data > Delete my data. This clears everything the app has stored. It cannot be undone.

Does the app share my steps or health information?

No. If you turn on Steps, your step count is read on your phone from Apple Health or Health Connect and shown only to you. It is never sent anywhere or used for advertising.

Read the full privacy policy: https://monutritionist.com/app-privacy

USING THE APP

How do I change my life phase, eating pattern or starting point?

Settings > Make it yours.

How do I turn reminders on or off?

Settings > Daily invitation. You can also manage notifications in your phone's settings.

Why are some items locked?

Items with a small padlock are part of the full Companion. Tap one to see the options. Everything you need to use the app each day stays free.

I missed some days. Have I lost my progress?

No. Nothing resets. Pick up wherever feels right.

Can I share my progress with my practitioner, trainer or coach?

Yes, with the full Companion. Settings > Share a summary creates a summary on your phone and opens your phone's own share options, so you choose who receives it.

SOMETHING NOT WORKING?

Please email info@nutritiona-z.com with:

- your phone model and software version (for example, iPhone 15, iOS 27)

- the app version (Settings > About)

- what happened, and a screenshot if possible

Please don't send personal health details by email. We don't need them to help.

CONTACT

Nutrition A-Z Ltd, trading as MONUTRITIONIST(TM)

1 Rosemont Road, London NW3 6NG, United Kingdom

info@nutritiona-z.com

Privacy policy: https://monutritionist.com/app-privacy